MyChart Frequently Asked Questions

Enrollment Questions
What is MyChart?
Is there a fee to use MyChart?
How do I sign up?
Who do I contact if I have further questions?
Your Medical Record
When can I see my test results in MyChart?
Why are certain test results not shared electronically via MyChart?
If some of my health information on MyChart is not correct, what should I do?
If I send a message to my doctor, when can I expect a reply?
MyChart For My Family
Can I give someone else, such as a family member, access to my medical record?
After I Have Enrolled
I forgot my username. What should I do?
I forgot my password. What should I do?
Technical Questions
How is MyChart secure?
What is your privacy policy?
I was logged out of MyChart, what happened?
What do I need to use MyChart?
My activation code does not work, what should I do?

What is MyChart?

MyChart offers patients personalized and secure on-line access to portions of their medical records. It enables you to securely use the Internet to help manage and receive information about your health. With MyChart, you can use the Internet to:

  • Request medical appointments.
  • View your health summary from the MyChart electronic health record.
  • View test results.
  • Request prescription renewals.
  • Access trusted health information resources.
  • Communicate electronically and securely with your medical care team.
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Is there a fee to use MyChart?

MyChart is a free service offered to our patients.

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How do I sign up?

Patients who wish to participate will be issued a MyChart activation code during their clinic visit. This code will enable you to log in and create your own username and password. If you were not issued an activation code, you may call your primary care clinic to get one or ask to sign up during your next office visit.

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Who do I contact if I have further questions?

You can call our MyChart help desk at 628-206-2200.

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When can I see my test results in MyChart?

Most lab test results are sent to your MyChart account after they have been finalized. Some diagnostic tests might take up to 5 days after they are finalized to be released to your MyChart.

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Why are certain test results not shared electronically via MyChart?

We are not allowed to release some test results electronically, by law. These include results for HIV, Hepatitis and a few others.

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If some of my health information on MyChart is not correct, what should I do?

Please contact the Medical Records office to update your medical information.

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If I send a message to my doctor or nurse, when can I expect a reply?

You will usually get an answer within 3 business days. Please note that MyChart should not be used for urgent messages. Please contact your care team directly if you need immediate attention, or call 911 if it is an emergency.

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Can I give someone else, such as a family member, access to my medical record?

Yes, you can. This is called proxy access and allows another person to view your health information. You will need to sign a form to allow them to have this access. Parents or legal guardians may also request access to a child’s medical record.

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I forgot my username. What should I do?

Click the "Forgot username" link on the sign-in page to recover your username. Contact our MyChart help desk at 628-206-2200 if you need additional assistance.

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I forgot my password. What should I do?

Click the "Forgot password" link on the sign-in page to reset your password online. Contact our MyChart help desk at 628-206-2200 if you need additional assistance.

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How is MyChart secure?

We work hard to make sure your health information is kept private and secure. Access to information is controlled through secure activation codes, personal usernames, and passwords. Each person controls their password, and the account cannot be accessed without that password. Unlike e-mail, all MyChart messaging is done while you are securely logged on to our website.

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What is your Privacy Policy?

MyChart is owned and operated by MyChart and is fully compliant with federal and state laws pertaining to your privacy. Your name and e-mail address will be treated with the same care and privacy given your health records and will never be sold or leased by MyChart.

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I was logged out of MyChart, what happened?

We want to protect your privacy and security of your information. While logged into MyChart, if your keyboard remains inactive for 15 minutes or more, you will be automatically logged out of MyChart. We recommend that you log out of your MyChart session if you need to leave your computer for even a short period of time.

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What do I need to use MyChart?

You need access to a computer connected to the Internet and an up-to-date browser (such as Internet Explorer).

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My activation code does not work, what should I do?

For your security, your activation code expires after 14 days and is no longer valid after the first time you use it. You can request a new code at your next clinic or hospital visit.

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